There are several ways to buy a ticket:

At bus stations : Tap your contactless card (Visa, or Mastercard) or a payment-enabled smart device (Apple Pay, Mada Pay) on the reader device.

darb app: Purchase your ticket using the darb app.

darb card: Purchase a darb card from any ticket vending machine (TVM) or ticket sales office. This reusable card is available for a one-time purchase of SAR 10 with a minimum balance of SAR 5, or you can choose time-based products like 2-hour, 3-day, 7-day or 30-day passes. You can conveniently top up funds using the TVM or visiting the ticket office located at the stations.

The Riyadh Bus service offers various options depending on the passenger’s route requirements across its entire network, which includes regular buses as well as three Bus Rapid Transit (BRT) buses. Types of passes and their respective fares are:

2-hour pass: SAR

4 3-day pass: SAR

20 7-day pass: SAR

40 30-day pass: SAR 140.

Note:

Children aged 6 or under can travel free of cost.

The bus pass becomes valid once you activate the ticket either on the bus with the first use or through the darb app.

Bus passes expire at the conclusion of the bus operational day.

There are no separate tickets or fares for the BRT; they are integrated with other bus services. All buses operate under the same ticketing system and pricing structure.

No, tickets remain consistent across all Riyadh Bus services.

Each family member or commuter must register individually on the darb app, as it only supports bookings for one person at a time. Please note that family ticket bundles are not available during the introductory phase.

Passengers can apply for a refund at the ticket office (T&Cs apply). For further information about the refund policy, please contact the Customer Care Center at 19933.

Tickets can be purchased in advance and are activated with the first use of the darb card or manually for the QR app ticket. Tickets cannot be transferred through the darb app (unless a card replacement is requested due to a lost card).

No, users must be logged in to the darb app to purchase a ticket. However, tickets can be obtained via the Ticket Vending Machine (TVM) without needing a profile. If users wish to purchase tickets without creating a profile, they can use the darb card at TVM locations. For QR app tickets, a one-time registration is required to create a profile.

Concessions are available for students, individuals with special needs, cancer patients, families of martyrs, and senior citizens (60+) – they are eligible for a 50% discount. Please remember to carry proof of eligibility when using a concession.

To apply, visit the Ticket Sales Office at the Bus / BRT Terminal or any Metro station during regular operating hours and provide the required proof of eligibility as official documentation is necessary for a concession card application.

For further information, contact the Customer Care Center at 19933 (service is available 24/7) or visit our website: www.rpt.sa

The darb app offers a combined Bus on Demand/Bus/Metro ticket for an introductory offer at SAR 4, valid for the duration of the time-based ticket selected (from activation).

Please note that a commuter must book a Metro or Bus ticket to aval the Bus on Demand service.

You can access more information through the following options:

Call our Customer Care Center at 19933

Use the darb application

Our website: www.rpt.sa

Click on the ‘help’ button at any Ticket Vending Machine at a station

Speak to our representatives at any station Google Maps

On the darb app, simply tap on ‘Choose your Destination’ on the home screen and select your preferred departure and arrival points, or use the interactive map for navigation. You can also get assistance by calling the Customer Care Center at 19933 or through the Ticket Vending Machines.

For more information, click on the ‘Routes’ section on the darb app or website. You can also get assistance by calling the Customer Care Center at 19933 or through the Ticket Vending Machine (TVM) located at our stations.

You can track bus arrival times by clicking on the ‘Bus Tracker’ button within the darb app and selecting the bus route you need updates on. Additionally, passengers can monitor arrival times on the bus information displays present at most bus stops and BRT terminals, or by zooming in on the map within the darb app and selecting a specific bus stop or BRT terminal.

To ensure the safety, well-being and cleanliness of the Riyadh Bus system, eating or drinking is not allowed. If you bring food or beverages, please ensure they are securely stored in spill-proof, closed containers.

Pets, whether caged or leashed, are not permitted on the buses. However, service dogs for visually-impaired commuters are allowed.

Access to your account is restricted to a single device. For additional information, please contact our Customer Care Center at 19933.

The Bus Rapid Transit (BRT) service is part of the Riyadh Bus network, designed to reduce interactions between buses and other vehicles. These lanes are marked in red and are exclusively for designated Riyadh buses. This service operates along the following roads:

BRT 11: King Abdulaziz Road and Salahuddin Al Ayubi Road

BRT 12: Prince Mohammed bin Abdulrahman, Dirab, and Hamza bin Abdulmuttalib Road

BRT 13: Khalid Bin Alwaleed Road and Imam Shafiee Road

You can contact our Customer Care Center, who will connect you with our staff at the metro station or Bus terminal as darb cards can only be validated through the TVM or ticket office at our stations.

To access the Bus Rapid Transit or BRT service station, you can use pedestrian bridges equipped with stairs and elevators, or designated pedestrian crossings.

Upon arrival at the station, remember to activate the platform screen doors only when the bus has come to a complete stop and opened its doors.

Yes, however specific size restrictions apply to luggage allowed onboard. The suitcase should meet the following measurements: 56x45x25 cm.

Note: Suitcases and large items must be stored in the luggage racks found on the bus.

Toilets are available in terminal buildings such as the Khalid bin Al Walid, Al Kharj, and Ali Ibn Al Taleb Terminals + Al Rabi

There is space to accommodate up to two unfolded prams or strollers in the wheelchair priority area, provided there is no wheelchair or scooter occupying the space.

Yes, driving private vehicles on BRT lanes is strictly prohibited.

Yes, there are designated family seats located at the front of the bus.

Contact our Customer Care Center at 19933 or send an email through the darb app.

Call our Customer Care Center at 19933 or send an email using the inquiry form found in the ‘Contact Us’ section of the darb app or website.

Contact our Customer Care Center at 19933 or send an email through the darb app for more information.

You can contact the Customer Care Center at 19933 to report the issue. Alternatively, you can inform the bus captain on board and/or call 911 to seek immediate assistance.

Yes, the buses are equipped with wheelchair ramps, belts and designated spaces to accommodate passengers with special needs.

Braille intercoms are available at some Bus and BRT stations, allowing visually impaired commuters to connect with a Customer Care Center operator for assistance and guidance – while most stations have tactile paving. For more details, please contact our Customer Care Center on 19933.

While there are no specific services available on the bus, stations provide support for visually impaired passengers through Braille intercoms at stations, allowing them to connect with a Customer Care Center operator for assistance.

Bus on Demand services are available to transport passengers with reduced mobility, helping them connect with the network. These services can be requested through the darb app as there is one vehicle designated currently per zone.

In the event of an emergency, the operator will coordinate with the Red Crescent and Traffic Police to manage the situation, ensuring the safety and assistance of all passengers, including people with disabilities.

There is no additional staff on the buses; however, bus captains are trained to coordinate with emergency services during emergencies to ensure the safety and support of all passengers, including those with special needs. Additionally, there is trained staff present at bus terminals.

There are 19 P&R zones available for commuters – at 15 metro stations and 4 BRT stations in Riyadh.

The capacity of each Park & Ride (P&R) facility varies, but on average, they accommodate between 200-600 cars. These facilities offer a range of amenities for easy access and safety, such as entry and exit booths for purchasing darb cards and plate recognition cameras. Clear signage, well-defined pathways, and spacious parking bays ensure convenience for all users. Additionally, elevators, ramps, and wide doorways enhance accessibility. Security is maintained with CCTV cameras and trained operators, along with security personnel ensuring a safe environment for everyone.

The facility offers a free pick-up and drop-off period, which is customizable but typically recommended to be 15 minutes. You can enjoy free parking for up to 12 hours if you use the same card on the Bus or Metro during that time under the Park & Ride scheme. If you exceed this period, a charge of SAR 10 per hour is applied, with a daily cap of SAR 130. 

For those using parking only, the same rate of SAR 10 per hour applies, with a maximum charge of SAR 130 per day. Long-term parking is not allowed; vehicles parked for more than 48 hours may be towed at your own cost. Accepted fare media include a valid darb card with an e-purse or a time-based pass that covers 3, 7, or 30 days. At checkout, the applicable charge will be deducted from the darb card e-purse balance.

Metro and bus users can enjoy free parking for the first 12 hours at the Park & Ride facility, provided they use the Bus or Metro service after entering with the same darb card. After this 12-hour period, a parking fee of 10 SAR per hour is charged, with a maximum daily fee of 130 SAR – and this is not included in the transportation ticket.

Our P&R facilities are designed to offer a seamless experience for commuters. At the entrance, you'll find staff ready to assist you. The facilities feature excellent wayfinding resources, along with exit and entry barriers that ensure smooth traffic flow. Plate recognition cameras are installed for added convenience. Clear signage, well-designed pathways, and walkways guide users throughout the area. The parking bays are wide, providing easy access. To enhance accessibility, there are elevators, ramps, and wide doorways that help avoid steep inclines or obstacles. For security, the entire facility is monitored by CCTV cameras, ensuring a safe environment for all users.

If the darb card is lost, the passenger must pay a maximum fee of SAR 260.

To enter the Park and Ride facility, customers must present a valid darb card. If you don't have a darb card, you can easily purchase one at the Ticket Vending Machine (TVM) found at any station or booth before entering the P&R.

It is available on iOs and Android (Samsung) at this stage.

Yes, it is.

The website and app provide comprehensive information about Bus, BRT and Metro including routes, services, and stations, along with tools to help you plan your journey (including Bus on Demand and Car on Demand). Bookings, however, can only be made through the darb app. Additionally, users have the opportunity to suggest new stations and routes, which will be considered in future network expansion plans.

Yes, there are tutorials available to guide commuters on how to use the Metro.

Credit and debit cards, Apple Pay and Mada Pay are accepted (AMEX is not).

When a ticket is booked, a QR code is received which needs to be activated prior to the journey.

The QR code is live which means it is updated automatically every 10 seconds for safety and security. Therefore, it cannot be screenshotted or saved. Depending on the validity of the time-based ticket, it will eventually expire.

Commuters can check arrival time of the metro as per the schedule displayed on the app. If there is a disruption, malfunction or delay, then notifications will be shared with commuters through the RPT social media channels.

Thy will receive push notifications on the app as well as updates through RPT’s social media channels. Users may also visit our website rpt.sa to remain updated.

Commuters can find the nearest Park & Ride facilities while planning their trips by enabling the P&R filter.

No, this cannot be done.

Full name, phone number, username, email and password need to be entered when creating a profile (gender and date of birth are optional to provide). And to purchase a ticket, you must have an account.

Users may call the Customer Care Center at 19933 for support.

If there is an issue, you can raise a complaint through the darb app or website, or call our Customer Care Center at 19933. FAQs are also available on the app and website.

There is a feature available in the app to provide user feedback.

Yes, it can be done via the darb app or the rpt.sa website.

No, that is not an option currently.

Yes, you can check previous trip history

You can contact the Customer Care Center at 19933.

You can contact the Customer Care Center for more information on the refund policy or refer to the Terms & Conditions when booking a ticket.